The Operations Director is responsible for the general management of all company's Worldwide business units operating in his/her contact centres. This includes responsibility for all aspects of the business.
The primary objective is to exceed budgeted net profit targets for all CRM business operations within the contact centres.
Implementing effective performance management procedures at individual and team level to address areas of weakness.
Ensuring that efficiencies are accurately measured and reported.
Ensuring that the efficiency results are reported and reviewed on a 24-hour basis.
Identifying issues at earliest possible stage and escalate forecasted issues immediately with a summary of expected impact and actions taken to address
Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Philippines’s most promising people supply chain company with multiple offices and 300+ core employees.The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.