IT Service Desk Consultant

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you!

A Little about Us

Höegh Autoliners is a global player in Ro/Ro deep sea transportation services and operates the greenest fleet in this segment. The company owns and operates approx. 40 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. We are working towards a goal of zero emissions by 2040 and have an exciting roadmap to achieve this. 

A Lot about You

You are skilled IT professional who is passionate about resolving issues with computer hardware or software. You are keen to respond to user inquiries, assess problems and issues with IT equipment and applications, and with an excellent background in network and system configuration. You thrive working with a team of smart, and talented IT professionals. You can both take and give constructive feedback and enjoy active team discussions. You are someone who enjoys challenging work and is curious and driven. 

You will be part of our IT Service Desk team in Manila and you will report to the IT Support Manager.

Main responsibilities

Service Desk

Create a positive customer support experience through professional, timely and high quality IT support, and that service is executed in accordance with established SLA’s – KPI’s and business requirementsAnalyse and resolve incidents and requests regarding use of application software or hardware, document resolutions, and update self-help and staff knowledge basesWorkplace support towards end users - this includes but is not limited to PC support, client and server software, printers, mobile phones and collaboration systemsOffice support which includes meeting room equipment, network printers and telephonyResolve requests on first contact, or perform all service requests as requested by end users following the established policies and procedures for each of themMaintain and protect confidentiality with regard to all aspects of employee informationPerform other lawful functions/duties as assignedDemonstrate ability to learn customer support processes and techniques

Office 365 Administration

Administration, support and configuration of MS Office O365 Troubleshoot Exchange related issues when alerted by monitoring softwareMaintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and contentAdminister and support an enterprise-level Microsoft Exchange infrastructure

Minimum Qualifications

Degree in Computer Science studies and/or vast experience within the field of IT Service ManagementProven professional experience and a detailed knowledge of industry's best practice processes (ITIL)Microsoft Office 365 Administration knowledge and experienceStrong analytical and problem solving skillsCompetency in MS Office Suite and other office productivity tools and applicationsHelp desk experience and ability to provide technical and end-user supportHigh level of integrityExcellent communication skills in an international environment

Nice To Have

Proficiency in using support software tools Experience and knowledge of the shipping industry 

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.

Höegh Autoliners is a global player in Ro/Ro deep sea transportation services and operates the greenest fleet in this segment.. The company owns and operates approx. 40 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. We are working towards a goal of zero emissions by 2050 and have an exciting roadmap to achieve this.What we doWe offer our customers safe and secure deep sea transportation of RoRo cargo such as cars, high and heavy machinery and breakbulk. Each year, we transport around two million car equivalent units (ceu) as well as other rolling and static cargo. We have experience with a wide variety of cargo and will do our utmost to ensure that you receive the service you and your cargo require.We also offer tailor made logistics solutions through Autotrans Logistics, saving cost and time in their supply chain. This cooperation in the supply chain provides our customers with efficient and flexible cargo handling.OwnershipHöegh Autoliners Holdings AS is a Norwegian company owned by two shareholders: Leif Höegh & Co. Holdings AS as majority shareholder (61.25 per cent) and A.P. Moller - Maersk A/S (38.75 per cent).OrganisationOur corporate head office is located in Oslo, Norway but we employ approximately 350 people from 30 nationalities who are working out of 16 offices around the globe. In addition we employ around 1300 seafarers, through our crewing offices in the Philippines and China.Our vesselsHöegh Autoliners operates a fleet of owned and long-term charter PCTCs with capacity ranging from 2 300 to 8 500 ceu. Over the last five years our fleet has undergone a renewal, with many old vessels being phased out and new being built or chartered in. Today the average age of our fleet is around 10 years. You find the complete Fleet List here.The World’s largest PCTCIn 2015, we took delivery of two in a series of six Post-Panamax vessels in the New Horizon design. The remaining four were delivered during 2016.The New Horizon is the world’s largest PCTC with 14 decks, covering an area of 71 400 m² - the same area as 10 soccer fields - and a carrying capacity of 8 500 ceu. With a 375  tonne capacity stern ramp, 22 tonne capacity side ramp, 6.5 meter height on the main deck and five hoistable decks, this new design provides more operational flexibility. Enhanced flexibility, larger capacity and optimised hull and energy efficiency reduce the vessel’s environmental impact and ensure a better service to our customers.