Customer Technical Support - Makati (Bi-Lingual)

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Makati	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.Responsibilities:Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channelsProvide ideas and assist with creation of documentation and training material for external and internal Support Center contentMaintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team membersStay familiar with all of client's products, offerings, and integrations as well as those of software and hardware competitors and partners in the industryRequirements:Japanese bilingual with intermediate to advanced language proficiency (Kaigo)Minimum 1-2 years of Customer Technical Service experience.Ability to handle high volume of tickets, phone calls, and chats.Excellent communication (both oral, written, and interpersonal Japanese skills) and customer service skills are a must.Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.​ Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.In the Philippines, Sitel Group has grown into 37,000 associates across 20 sites in the country.LEARN, LEAD & GROW WITH THE SITEL® GroupWe believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As a proudly people-centric leader in the BPO industry, Sitel Group is committed to the growth and long-term success of our teams around the globe. And, as a demonstration of our commitment, our promise to our associates is at Sitel Group, you can: Learn, Lead & Grow.