Hybrid Working Setup: Application Support Specialist (EW Site)

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	25000-40000 PHP / Monthly
Updated Date	2022-09-27	Valid Until	Valid for a long time

Microsourcing Team is looking for an Application Support Specialist for our US Client.

Urgent Hiring!Hybrid Setup (4 days work from home, 1 day work onsite)Morning/Midshift Schedule

What you will do:

The Customer Experience Agent provides application support by identifying, researching, troubleshooting, and resolving application questions and issues, relevant to the platform they support.

Responsibilities:·         

Monitor, route, and answer incoming support calls, tickets and chats ·         Interact daily with Mediaocean end users ·         Apply knowledge of Mediaocean applications to interpret and resolve client support issues·         Serve as a proficient support agent for our clients; delving into client and vendor processes, serving as the expert from a functional level ·         Manage and monitor escalated system issues ·         Support our applications by testing our technology and updating support collateral ·         Manage administrative tasks related to supporting system applications ·         Work collaboratively with various internal teams·         Comply with internal and external SLAs and strive to meet and exceed established support metrics 

Who you are:·         

1-3 years of administrative, support, or service experience·         Experience in media preferred·         Experience with agency systems, media/digital platforms or related software/applications a plus·         Excellent attention to detail demonstrated ability to troubleshoot, problem-solve and manage expectations·         Strong research and analytical skills·         Strong interpersonal and English communication skills, both verbal and written·         Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment·         Demonstrated ability to retain knowledge and apply learnings towards client needs·         Proficiency in Microsoft Excel·         Sense of energy, pride, and ownership in your performance