Job Description:
1. Monitor all incoming social activities of Teleperformance social media pages (Facebook, Twitter, Instagram, linkedIn, TikTok, and YouTube).
2. Proactively answer inquiries/questions about the company and ensure that core messaging is on-brand and on-strategy.
3. Identify interesting posts from employees and share them on global social media channels.
4. Engage with CEOs, experts, analysts, speakers, and TP ambassadors on topics that are of interest, or related to TP services and the industry.
5. Improve followers� experience on all social media channels, review sites, and strive for 100% follower satisfaction.
6. Forward feedback to TP teams to further improve brand perception and service.
7. Help create social media community management activity reports.
8. Stay up-to-date on the latest social media tools and best practices.
9. Perform content research (through social listening, community engagement, monitoring of trends, etc.) and share insights with the team.
10. Perform other social engagement-related tasks as needed.
Required Skills:
- At least 2 years of work experience in community engagement on social media channels of businesses
- Active user of different social media channels (Facebook, Twitter, Instagram, TikTok, YouTube, linkedIn)
- Excellent verbal and written English communication skills
- Willing to work in Ortigas on a flexible schedule (work at home at present)
ABOUT TELEPERFORMANCETeleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.For further information, visit the Teleperformance website at teleperformance.ph
2022-09-27
IP Location 菲律宾 192