Technical Project Coordinator

TTEC Digital is seeking a Project Coordinator to join our Digital PMO. This is a telecommuting, work from home opportunity.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you are the Engineer, Architect, Account Manager, Practice Leader, or Sales Executive we need your talent to help us in our exciting journey to success!

The Project Coordinator is an integral member of the project team responsible for delivering on small contact center or Microsoft technology services and solutions for our client base. In this role you will be responsible for organizing, coordinating, managing, and reporting assigned project activities or assisting a senior level project manager on a larger implementation. A successful Project Coordinator must be able to coordinate several concurrent projects, with differing technical solutions, must be a self-starter and work with minimal direction.

What you will be doing:

•      Demonstrate professionalism and leadership in representing TTEC

•      Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs

•      Function as the primary point of contact for the client for all assigned project-related activities

•      Able to present, whiteboard and discuss the TTEC Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks

•      Create and manage a formal project plan, including Project Plan, Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule

•      Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule, and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance

•      Maintain internal system and process updates, including but not limited to:

•      Project status updates to current project tracking systems.

•      Update appropriate Avtex project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management

•      Update project resource allocation plans on a weekly basis, or as changes are known, and complete new project scheduling and booking plans with urgency.

•      Finance updates for end of month billing & project percent completion for revenue recognition

•      Weekly accurate and timely submission of project time worked

•      Accurate and timely submission of expense reports

•      Active participation in team meetings, solution area specific review sessions and business unit and company meetings

•      Timely review and approval of project team time and expense submissions on a weekly and month-end basis.

•      Maintain role and/or individually assigned target employee utilization goal and achieve role and individually assigned team goals.

•      Other assigned tasks, including but not limited to:

•      Management of subcontractor work

•      Assisting senior level project managers or program managers on larger projects with documentation and distribution of meeting notes and status reports.

•      Coordination of security clearances

•      Project collaboration site setup and management

•      Review and editing of technical documentation

•      Time, expense and billing monitoring and auditing as needed.

•      Attend all project meetings, internal and client facing.

•      Assist with drafting of project proposals and preliminary project schedules

What skills and experience you will bring:

•      Bachelor’s degree in project management or related field, preferred

•      2+ years of experience with deploying IT or business system projects in a customer facing environment, desired

•      PMP or CPAM or other Project Mangement Certification or Coursework, preferred.

•      Proficiency working with MS Project and MS Office, including familiarity with MS Project and Visio

•      Demonstrated willingness to be flexible and adaptable to changing priorities

•      Attention to detail and thoroughness

•      Self-directed, consistent, and reliable

•      Team player, strong collaborator

•      Effective time management skills

•      Strong organizational and planning skills

•      Strong written and verbal communication skills

•      Ability to adapt quickly to changing technology

•      Knowledge or familiarity of Contact Center and/or Microsoft stack technology solutions, preferred

Who we are:

A pioneer in customer experience, engagement, and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.