Analyst, IT Operations

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.Essential Functions/Core Responsibilities •        Coordinates as smart hands with different portfolio and engineering workgroups•        Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes•        Perform hardware and software upgrades to peripheral equipment•        Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients•        Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system•        Perform site maintenance and safety checks of assigned equipment•        Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering•        Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required•        Performs backup for the onsite servers Candidate Profile •        Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred•        Strong communication skills, both written and verbal•        Demonstrated ability to multi-task and meet timelines on deliverables•        Self-starter, sense of urgency, and works well under pressure•        Strong attention to detail•        Proficient in Microsoft OfficeCareer framework RoleHas developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC