IT SPECIALIST

Job Requirements:

Install PC OS, Desktop software and other related business software.Troubleshoot end-user desktop and hardware issues.Liaise with local network vendor / ISP for troubleshooting local network problems.Provide technical support to queries professionally and efficiently.Maintain a high degree of customer service for all support queries.Adhere to all IT service management principles.Take ownership of user problems, performing technical diagnosis, and fix the issue either remotely or on-site.Respond to inquiries from clients and help them resolve any hardware or software problems.Maintain a log of any software or hardware problems.Manage the Asset tagging (Asset management) of the IT infrastructure and other equipment and furniture in the company.Support user(s) by providing necessary training and advice.Produce statistics each month.Maintain user security on all systems as per company policy.Repair and recover hardware or software failures.Upgrade and configure system software that supports Remitly infrastructure applications.Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Configure CPU, memory, and disk partitions as required.Implement and configure third-party monitoring tools to proactively alert staff of problems or outages.Proactively seek continuous improvement.Manage multiple tasks effectively and efficiently.

Functional Competencies

Ability to handle software testing tools and environments essential to conduct job functions.Strong problem solving and organizing skills.First-rate critical thinking and analytical abilities.Excellent stress management skills and has flexibility to any exigencies or demands required by the position.Exceptional work ethics, professionalism, and empathy especially in working with a team.Excellent communication, planning, and presentation skills.Ability to learn quickly or has a fast learning curve.Must have project management knowledge

The IT Support will also perform daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.