Technical Services Engineer - End User Analytics (Aternity)

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Experience/Technical Competencies:

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.Required skill(s): AternityAt least 2 year(s) of working experience in the related field is required for this position.EUA Platform Incident Management, including Vendor Escalation & Agent / Collector SupportEUA Platform Service Requests, including Group Management, Threshold & alert Configuration Changes, Dashboard Minor Changes.EUA Platform Patch Management, for on-premise deploymentsEUA Licensing Management limited to the support license assignment mechanism (relevant for on-premise setup), monitoring of the available license amount and informing relevant group if there is not enough licenses.High-level Analysis of End User ExperienceExtensive hands-on experience automating processes through scripting using VBscript and or PowerShellA solid understanding and adherence to the ITIL framework

Job Purpose:

As End User Analytics (EUA) Engineer you will join the Fujitsu Workplace Engineering Group responsible for developing insights from End Users Analytics tooling data to provide accurate information on the customer environment.

Responsibilities:

Provide expertise on End User Analytics tools such as AternityDevelop insights from End Users Analytics tooling data to provide the following benefits to the customer:Improved resource utilisationProvide insights into how customer’s infrastructure, applications, networking, user experience and behaviour are used day to dayOptimization of customer’s infrastructure, applications,networking, user experience and behaviour identify unused software and reclaim software licensesFlexible Working - provide insight into how End Users are engaging in flexible working behaviours and what support they need to work effectively in hybrid working environmentsIn conjunction with Problem Management process, EUA service provides required inputs to drive ticket volume reduction.Improved customer business outcomes by focusing on the performance and availability of applications key to the customer’s business objectives and employee productivityAccess to shift-left opportunities through proactive analysis and investigation of performance issues and by bringing actionable insights further down the service chainInvolvement in activities that enhance and grow Fujitsu's customer baseRegular interaction with the Services "team" to ensure clarity and awareness of all activities and plansAwareness of customer trends/developments (keeping Management informed)Ensure that skills are maintained and enhanced in "specialist" area(s) relating to product knowledge, services knowledge, or industry knowledge

FujitsuFujitsu is the no. 1 IT company in Japan. It is one of the world's largest providers of full range technology products, solutions and services.In the Philippines, Fujitsu offers a complete one-stop-shop for ICT solutions and services from design to implementations of ICT solutions, software development, maintenance, support and shared services.WeServ Systems International, Inc.WeServ Systems International, Inc. is Fujitsu's Global Delivery Center in the Philippines. As a Fujitsu company, WeServ works as a trusted partner to Fujitsu customers, providing reliable application and technology services to support the business needs.Your future in FujitsuIn Fujitsu, we select the best Philippine IT talents and develop them as experts in world-class IT Infrastructure, Application Development, Systems and Web Administration, Service Desks Support and Client Coordination.Fujitsu built these perks and benefits just for you because at this tough time, we care for you. • HMO Benefit  and Doctor’s Teleconsult• Loyalty Long Service Award• Medical Reimbursement• Technical and Soft Skills Training• Vacation Leave• Sick Leave• Paid Maternity/Paternity Leave• Marriage Leave• National Emergency Leave• Annual Performance Bonus – (Management prerogative)• Retirement Plan Benefit• Group Life Insurance• Workplace Subsidy Allowance• Company Covid-19 Vaccination Program for employees and 4 dependents• Special Interest Group• Employee’s Wellbeing Program• Corporate Social Responsibility Activities• Leadership Program• Opportunity to Work AbroadLet us shape your world together!