The Customer Service and Investigations Officer handles regulatory complaints, executive complaints and overdue cases. S/he also serves as the first level of escalation for any concerns not addressed during the first contact point, expected to ensure that daily service request from customers are delivered/fulfilled within the established turnaround time and quality. The role provides assistance to the Customer Care Manager monitoring, making, enhancing processes, procedures and policies that involves facilitation of customer service inquiry, request and problems
Readyman, Inc. was established in 2004 as a private domestic corporation engaged in providing Manpower Contracting Services for large, well-established companies in the Philippines. At Readyman, Inc., “Customer Satisfaction” is our priority. Thus, we believe that quality workmanship and open communication is the key to true customer satisfaction. We put the customer into the equation to allow you to tailor our services to suit your needs. We place the customer above all else and we ensure that our employees understand this policy. By reason of our experience, we can offer you state-of-the-art services cost effectively. Our substantial base of long-term customers demonstrates the importance that we place on building enduring relationships. As a Readyman client, you have the advantage of obtaining multiple services under one contract with a single point of contact, making it easy for you to outsource these functions without administrative headaches. We provide any or all services on a local, regional or national basis. In everything we do, you will see how we have earned a reputation for integrity and high levels of performance. Product & ServicesReadyman, Inc. provides services to a diverse range of businesses, including:• Offices• Manufacturing Plants and Warehouses• Medical Facilities• Restaurants• Schools• Retail Stores and Malls• Banks• ShowroomsReadyman, Inc. is pleased to offer:A. Manpower ServicerB. General Janitorial Cleaning and Maintenance ServicesC. MESSENGERIAL, Driving and Porter ServicesD. Office-based Staff and Temporary PersonnelE. Logistic and Warehousing ServicesF. Delivery Services