IT Service Delivery Manager

Industry Category	Computer / Information Technology	Position	IT-Hardware
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Master's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Note: Kindly attached your updated resume with job description for proper evaluation. Make it sure also to keep your line open for possible interview schedule.

Interview Set-up: Phone or Virtual Interview (Viber, Google Meet, Zoom or MS Teams)

Work Set-up: Hybrid Set-Up - Until further notice

Work Schedule: Compress Schedule (08:30 am to 07:00 pm) - Monday to Friday

Qualifications:

Bachelor's degree in Information Technology or any relatedHas experience in handling technical team or projectHas strong leadership and interpersonal skillsResilient and takes on challengesAdaptive to change and has a strong personalityAble to improve process and workflows

Responsibilities:

Alignment of the field support service team strategies and policies to the overall business direction of the company as a whole.Serves as team subject matter expert for technical-related issues on the existing support service.Coordinate with internal and external customers plans, field resourcing capabilities, and estimates for specific project implementation work items nationwide.Ensure service solutions are implemented using optimal methods, strategies, and processes within time and budget guidelines.Lead successful implementations of field support solutions, working in close collaboration with stakeholders and technical resources.Serve as a central point of contact across accounts for escalations and technical inquiries.Review and evaluate post-event success and identify continuous improvement opportunities.Identify and manage risks, assumptions, and escalation.Manage operations costs and assist in implementing a cost-efficient process to support overall group performance.Accountable for the overall technical competency and skillset improvement of the field support service team.Coach and manage Technical Leads.

ActionLabs is a professional service company composed of Information Technology Experts committed in providing end to end solutions and excellent customer service.We aim to delight customers by providing exceptional solutions and services to our clients through appropriate, accurate and timely solutions and by continuously reaching the highest level of quality excellenceOUR HISTORYActionLabs IT Services Phils. Corp. is an affiliate company of Worx Group of Companies founded in 1996.The very first ActionLabs Center was established in 1996 in the heart of Gilmore. Additional centers were established in Olongapo, Makati, Angeles, Cagayan de Oro, Cebu and Davao. ActionLabs Service Express Centers are now set up throughout the country. Started with only 12 employees, ActionLabs currently has more than 600 employees deployed in different projects and branches in the Philippines.ActionLabs now offers Managed Services, Technology Solutions Services, Network & Surveillance Services, Maintenance Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.OUR VALUES:Hunger for PerfectionThirst for ExcellenceBurning Desire for Service to God, Community and Customers