Junior Support Analyst

Industry Category	Computer / Information Technology	Position	IT-Software
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	26000-30000 PHP / Monthly
Updated Date	2022-09-27	Valid Until	Long-term validity

Job Summary

The Support Analyst handles technical requests filed by end users of the company’s product or system. Their primary responsibility is troubleshooting and analyzing reported issues, formulating workable solutions for the Support team, and coordinating with other departments for permanent resolution of recurring issues.Assist in identifying and solving technical issues that will arise with the company’s products.

Job Responsibility

Analyze the available data and find the root cause of the problem and out-of-box failures. Develop a solution themselves or pass the problem to other team members, all the while providing users with progress updates.Should have a deep understanding of the product they handle as well as the processes behind it. In addition, the support analyst should have the technical expertise to implement solutions or fixes using MySQL, MS SQL, PgADMIN, Liferay, etc.Should be able to communicate well with clients, paying attention to their concerns and providing clear, regular updates for ongoing requests and issues..Formulate workable solutions for recurring issues that will be passed down to the Support team.documentation of issue reports and fixes for easier knowledge transfer.Monitor the status and health of the company’s learning portalAnticipate and implement preventive measures for issues that will prevent access to the learning portal.Assist in support hours of operation and off hour production emergencies.Attend meetings and trainingMust possess a Bachelor's/College Degree in IT related fields;

Job Qualifications

2 years proven relevant experience in Technical Support positions.Expert in MS SQL, MySQL, PgADMIN, Liferay;Knowledge in Kibana is a plusProcess oriented and have keen attention to details.Internet savvy with good analytical and problem solving skills.Good verbal and written communication skills.Can handle stress well and work efficiently under pressure;Ability to learn and work on changing and evolving technologies.Must possess a Bachelor's/College Degree in IT related fields;Must be willing to work on-call;Willing to work in Eastwood City, QC on a Mid Shift schedule from 2pm to 11pm, Monday-Friday;

goFLUENT, Inc. is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, and one-on-one 24×7 interactive coaching.Our head office is in Paris, France, but we are present in 14 countries, with training activity in the major financial centers of the world.We have over 400 specialized English trainers based in the United States, Canada, the United Kingdom, and the Philippines delivering personalized training for more than 1,000 corporate clients worldwide.goFLUENT Philippines, Inc. was established in 2004 as the headquarters for training operations in Asia. We have seen incredible growth in the past 21 years, opening up two offices in Eastwood City in Libis, Quezon City, and Northgate Cyberzone in Alabang, Muntinlupa City.Globally, goFLUENT, Inc. is set to conquer bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class institutions, such as the Harvard Business Review and The New York Times, for its training content.Our mission is to bridge the language gap in the business world with innovation and excellence.