Delivery Head-Healthcare

Industry Category	Admin / Human Resources	Position	Top Management
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-23	Valid Until	Long-term validity

Responsibilities

·        Sound delivery management

·        Planning, monitoring & reporting, resource management, quality & risk management, problem & change management

·        Effective communication management by ensuring timely and appropriate generation, collection, dissemination, storage and ultimate disposition of information

·        Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development

·        Provides motivation and direction to his/her team by delegating responsibilities appropriately and empowering team members to deliver results

·        Provide senior leadership, change management and implementation of organization wide practices, policies and procedures

·        Client and stakeholder management – ensuring that the organization meets the contractual obligations and exceed the desired quality of work; addressing clients’ critical business issues and providing valuable solutions

·        Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation; Business Transformation

·        Financial Management – managing P&L and attrition

·        Adept in making compromises and sound judgement calls with different groups in order to meet or exceed stakeholder/client’s needs and expectations

·        Implements all necessary components for people, process, technology and knowledge

·        Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the chance of risk occurrence and minimizing operational impact

·        evaluates and designs economic business relationship and structure with clients and suppliers/vendors

·        Client Solutions and Business Development

·        Other tasks as assigned by the immediate reporting manager as needed by the business

Skills and Requirements

•      Bachelor’s Degree holder preferably with post graduate degree (MBA/MA or equivalent)

•      With 15 years experience in the field and at least 10 years of management experience with proven leadership skills, has had P&L responsibility, and managed projects

•      Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targets

•      Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues

•      Has the ability to work with senior management and work within the political structure of his/her own organization as well as the clients

•      Is able to communicate effectively in writing, verbally, and through presentations

•      Possess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology; understand the requirements for the various staff positions

•      Strong planning abilities (both strategic & tactical)

•      Has an understanding of the technology/RPA used in the BPO industry

•      Strong negotiation skills

•      Strong Business Acumen

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Tech Mahindra is a leading provider of solutions and services to the telecommunications industry, majority stake owned by Mahindra & Mahindra Limited, in partnership with British Telecommunications plc. With total revenue of USD 1,126.6 million in the year ended March 31, 2011, Tech Mahindra serves telecom service providers, equipment manufacturers, software vendors and systems integrators. Tech Mahindra solutions enable clients to maximize returns on IT investment by achieving fast time to market, reduced total cost of ownership and high customer satisfaction. Tech Mahindra achieves this through its domain and process expertise, distinctive IT skills, research and development, proven innovative delivery models and approach to off-shoring.Tech Mahindra has expanded its IT portfolio by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).Tech Mahindra?s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BPO. With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.Tech Mahindra has successfully implemented more than 15 Green Field Operations globally and has 128 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.Tech Mahindra's achievements have been recognized by various industry analysts, forums and clients winning several prestigious awards and accolades. Recently AT&T, a premier global communications company, awarded Tech Mahindra the 2011 AT&T Supplier Award? consecutively for the second year for its superior products and services, enhanced cost structures and best-in-class approaches that contributed to their overall success during the past year. This award is a recognition of Tech Mahindra?s outstanding performance and service to AT&T affiliates.Assessed at SEI-CMMi Level 5, Tech Mahindra's track record for value-delivery is supported by 38,300 professionals who provide a unique blend of culture, domain expertise and in-depth technology skill-sets. Its development centres are ISO 9001:2008 & BS7799 certified. Tech Mahindra has principal offices in the UK, United States, Germany, UAE, Egypt, Singapore, India, Thailand, Taiwan, Malaysia, Philippines, Canada & Australia. Tech Mahindra Ltd is part of the US $12.5 billion Mahindra Group, a global industrial federation of companies and one of the top 10 business houses based in India. Tech Mahindra has been involved extensively in large and complex transformation engagements and Greenfield implementations.