Trainer / Learning Specialist - BPO

Industry Category	Education / Training	Position	Training & Dev
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Enshored is on the lookout for an extraordinary trainer that cannot only instruct but be a role model to peers.

How do we determine an excellent trainer?

First, one should display unyielding confidence, and second, he back it up with hard work and top-notch skills.

If you have those qualities, you may be on the road to becoming an Enshored trainer.

The ResponsibilitiesConduct the overall training for newly hired FTEs, including orientation sessions on company policies and procedures.Research on client products and services to improve training and offer solutions.Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.Administer needs analysis/skill gap assessment and conduct refresher training when necessary. Carry out a needs assessment and performance reviews for officers.Coordinate and collaborate with fellow coaches to ensure a seamless customer experience.Establish a good working relationship with multiple departments essential to new hires during training (i.e., Recruitment, IT, and the HR team)Education and ExperienceBachelor's/College degree2-3 years of experience working as a Trainer in a BPO setting

Powering Growth.Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it.Bring us your disruptive start-up, and we will bring you the people, the framework, the mindset, and track record to power your growth. Grow with Enshored. We achieve this is by living and working to a unique set of values that guide us and help define who we are:• Grit. We never give up. We don’t always know the answer, but we don’t give up until we crack it. Sticking at it makes us stronger• Curiosity. We want to know you, what makes you tick and what it will take to help you grow• Learning. Learning is the key to mobility, growth and transformation. It’s a commitment. We’re committed• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don’t want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go round• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt• Integrity. Integrity is standing up for what we believe is right and living by our highest values.Our philosophy leads us to invest in the best people we can find, and working side by side we help them build the career paths they deserve. SpecialtiesBusiness Process Outsourcing, Digital Customer Service, Content Moderation, Sales and Marketing, Back Office SupportWebsitehttp://www.enshored.com IndustryOutsourcing/OffshoringFounded2014