Job DescriptionKDCI Outsourcing is a global provider of eCommerce services for startups and established companies. We help our clients build, grow, and maintain their online businesses by providing support for product information management, back office, graphic design, web development, customer service, and digital marketing.Responsibilities:Deliver new hire and ongoing training with an emphasis on customer service, sales skills, client product knowledge, Content writing, as well as our current company policies and procedures.Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on-the-job performanceCollaborate with Operations leaders in curriculum design and modification Develop associated supporting materialsEnsure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentivesPlans and conducts the Train-the-Trainer program, and mentors’ trainers to ensure requisite support in training and faculty development.Performs training administrative functions, document changes in training designs or modules, schedule training classes and order and maintain training supplies. Participate in meeting calibrations with Operations group and clients for existing and new accounts, as necessary.Updates and sends Training and QA reports to client, covering training progress, evaluation, and audit results, as well as other training details. Requirements:Must have at least 2 to 4 years’ experience in instructing in an adult learning environment preferably in the call center, customer service or related industry.A Degree in Human Resources, Psychology, Instructional Design, Mass communication or any related field is a plus.Excellent oral and written communication skills at all levels of the organizationDemonstrated presentation and facilitation skills.Has a comprehensive understanding of training concepts and principles.Proficiency in Microsoft Office applications including PowerPoint, Excel and WordExceptional motivational, interpersonal and customer service skills; Demonstrated leadership skillsWilling to work on shifting schedule (Day, Mid and Night shift)Strong Business acumen.Willing to work In Ortigas, Pasig city.
Key Discovery Consulting, Inc. (KDCI Outsourcing) is a leading outsourcing company based in the Philippines that specializes in professional services and offshore staffing in the fields of creative design, back office support, finance and accounting, web development, Ecommerce support, and digital marketing. It was established in 2011 by seasoned executives with over 20 years of proven leadership and experience in developing businesses.We work with a wide range of clients from various industries such as retail and Ecommerce, real estate, health, food, technology, finance, and data analytics. We provide cost-effective and flexible solutions to our clients, and we help them improve their business’ efficiency by streamlining their processes and adapting technologies that help increase productivity.Our mission is to build the best offshore teams to support our clients and provide them with world class service.
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