TrainerOrtigas Site, Pasig City, PhilippinesReporting to: Training ManagerWe’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. The Trainer enhances the competencies of individual employees by designing and conducting training programs that will boost employees’ workplace performance in alliance with company’s core values.A SNAPSHOT OF YOUR ROLEYou will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and managing all phases of training interventions. This is how you roll:Facilitate classes for employee competency developmentReview course curricula and provide feedback for continuous improvementEnsure Training Quality Guidelines/Processes are followedProvide the necessary documentation for all classes facilitatedWork with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & applicationVerify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training resultsevaluate classroom feedback to find ways on how to improve class facilitationConduct needs analysis, research and create new training initiatives to strengthen the skill set of EmployeesDesign and develop instructional material for training courses that support employee competency developmentIdentify gaps and come up with action plans for improvementRevise and improve existing materials to keep track with the developmental needs of employeeAs Trainer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.A BIT about YOUAt least 2 years’ experience in the BPO industry as a TrainerTechnical knowledge in Module CreationMust have collaborated in the creation of a curriculumMust have spear-headed training needs analysis for a new and existing campaignStrong focus on documentationNumerical comprehension and analyzing dataUnderstanding of contact center industry KPIsThorough knowledge of MS Office Applications (Outlook, Excel, Word and Powerpoint)Above average communications skills - verbal and writtenCoaching capabilityStatistical knowledge / interpretation of dataTechnical Orientation - Class Preparation, evaluation and AssessmentWHAT SUCCESS LOOKS LIKEClient Satisfaction / Client Net Promoter ScoreOther metrics as dictated by the Operations Department or Client Stakeholders
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 16-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/.
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