Responsibilities:Responsible for conducting process training to new hires and evaluate their performance based on their competenciesDeliver Product and Process TrainingsTake up new hire Training batchesMaintain attrition and throughput as per process guidelinesCoach and counsel where-ever neededdocument Training reports and trackersConduct Pre & Post assessment to identify any red flags (if any)Provide feedback to specific areas of opportunityCoach associates on DSAT with a clear understanding of process requirementGenerate and maintain regular reportsUnderstand process requirementConduct regular audits to check training effectivenessConduct Recursive Training based on the Training Need Identification/Analysis received from Operations/QualityAct as a focal point for the Knowledge base Management process within assigned account enforcing best practicesResponsible for ITIL processes/responsibilities falling under the training functionRequirements:Preferred: Candidate must possess at least a Bachelor's/College Degree, any fieldAt least 2 year(s) of working experience in the related field is required for this positionExperience in handling a Technical Support, Service Desk and Customer Service training facilitation including pre-processExcellent written and verbal communication skillsMust possess good presentation skillsExcellent Organizational and planning skillsGood understanding of Group Dynamics (diversity)Analytic and Results OrientedPlus: ITIL Foundation or ITIL CertificationsPlus: Microsoft CertificationsPlus: Experienced in Desktop and Laptop Support TrainingPlus: Experienced in Network and Mobility Support TrainingPlus: Experienced in Cloud Computing
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™.Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.
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