Program Development Specialist

Responsibilities:

• Map out annual training plans for management, HR, customer support and more

• Design and develop training programs (outsourced and/or in-house)

• Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)

• Market available training to employees and provide necessary information about sessions

• Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

• Use known education principles and stay up-to-date on new training methods and techniques

• Design, prepare and order educational aids and materials

• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs

• Gather feedback from trainers and trainees after each educational session • Partner with internal stakeholders and liaise with experts regarding instructional design • Maintain updated curriculum database and training records

• Host train-the-trainer sessions for internal subject matter experts

• Manage and maintain in-house training facilities and equipment

• Research and recommend new training methods, like gamification