Technical Process Trainer

Industry Category	Education / Training	Position	Training & Dev
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Qualifications:

Candidate must possess at least a Bachelor's/College Degree, any field.At least 3 year(s) experience in Domain Training for Technical Account.Excellent presentation and communication skillsApplicants must be willing to work in Bridgetowne Eastwood.Applicants must be willing to work in Graveyard shift schedule and or Holidays and Weekends (if needed)

Responsibilities:

Training-related Responsibilities

Facilitate programs based on product and customer service training by utilizing the available content, presentations and visual aid to equip the trainees with relevant skills needed to perform the job effectively and efficiently.Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations and workshopsManage the training program in accordance with business needs, regulatory requirements, and Quality Management Systemevaluate trainees for the duration of the training and existing team members by administering regular assessments and activities followed by a feedback processCreate assessments/questions to evaluate technical skills of associatesRecognize & Reward top performing trainees basis assessments, participation and behaviorCheck all logistical requirements before starting a program to ensure efficient implementationUndertake requisition and inventory of classroom equipment on a monthly basis to ensure safety and proper maintenancePrepare weekly training status reports on on-going training and highlight red flags or other important points requiring the lead’s attention.Create session plans that cater to the needs of the delivery team/client

Training Need Identification & Content Creation

Understand & analyze training needs and recommend/develop suitable solutionsConduct learning needs assessment based on trainee performance and behaviorDesign or customize training modules/training materials/presentation, manuals and visual aids based on TNA, Client, Quality team recommendations to ensure continued relevance of the programs

Policy Responsibilities

Build strong understanding of the product and provide meaningful inputs/insights for product/policy enhancementIdentify gaps in existing policy / tools and offer possible solutions to bridge these gapsCreate policy snapshots to share with the larger team to help them understand policy betterIdentify trends based on issues escalated by the floor to help trainers with meaningful interventionsDevelop Standard Operating Procedures based on inputs from all teams including Quality Assurance to be implemented on the floor for employees’ adherence and guidance

Other Responsibilities

Participate in planning sessions and helps set plans and programs   Have regular meetings with Operations, HR to ensure inter department coordination and communication.Participate in client calls regarding updates on new products and developmentMentor new instructors on subject matter and course delivery techniques for assigned technical courses

About CognizantCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America's Best Employers (April 2019)Named among World’s Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)Recruitment Sites:11th Floor Hanston Square Bldg.No.17 San Miguel AvenueOrtigas Center, Pasig City 2nd Floor Science Hub Tower 4No. 110 Campus Avenue, McKinley HillFort Bonifacio, Taguig City 11th Floor Vector 3 Bldg.Northgate CyberzonEAlabang, Muntinlupa City 11th Floor Skyrise 4 Bldg.Block 2 Lot 4 Cebu IT ParkLahug, Cebu City Ground Floor Giga TowerBridgetowne, Libis Quezon CityTelephone number:(02) 7-976-2270World Headquarters500 Frank W. Burr Blvd.Teaneck, NJ 07666USA Phone: +1 201 801 0233Fax: +1 201 801 0243Toll Free: +1 888 937 3277European Headquarters1 Kingdom StreetPaddington CentralLondon W2 6BDPhone: +44 (0) 20 7297 7600Fax: +44 (0) 20 7121 0102