Process Trainer | Insurance | EXL Pasay

Industry Category	Education / Training	Position	Training & Dev
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasay	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Master's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Basic Function

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners

Essential Functions

Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingFormulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methods Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updates Develop and implement an effective system for process updates as and when required by the process/clients 

Competencies Required:

Ability to transfer knowledge, develop and motivate a teamUnderstanding of end-to-end processes and appreciation of critical parameters Ability to work in a continually challenging environmentAbility to communicate effectively to a variety of audiencesGood written and verbal communication skillsGreat customer service skillsBasic knowledge of MS Office – Excel, PowerPoint, WordWell organized; Strong organization and time management skillsWith good leadership background

SKILLS

Technical Skills

• High level computer proficiency including: 

• Good computer navigation skills and PC skills

• Strong Excel, with knowledge of other Microsoft Office Suite

• Email writing skills

• Good typing speed and accurate system updating

• Phone call/master handling skills

• Keyboarding skills ( at least 30 wpm)

Process Specific Skills

• Knowledge about US Life Insurance processes

• Flexibility to work in various shifts

• Knowledge about US culture

• Knowledge on quality procedures

• Strong Process Knowledge

• Understanding of end-to-end processes and appreciation of critical parameters

• Effective coaching and good communication skills

• Time management and strong analytical skills

• Knowledge of MS Office

• Self-initiated, drive and zeal for continuous improvement

Soft skills (Desired)

• Create a high performing culture; planning, organizing and prioritizing all work activities to achieve department and team goals and objectives

• Attention to details

• Adaptable and flexible

• Active listening skills

• Self-discipline

• Learning and decision making

• Listening, patience and action oriented

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services. Visit our Recruitment Offices: MANILA 11/F Two E-Com Center, Mall of Asia Complex, Pasay, Metro Manila ALABANG 9/F Plaza E Building, Northgate Cyberzone, Filinvest Alabang, Muntinlupa City CEBU 10/F 2Quad Building, Cardinal Rosales Avenue, Cebu Business Park, Cebu City Choose to be Social: Facebook: facebook.com/exlphilippines Twitter: @exlphilippines Instagram: @exlphilippines LinkedIn: EXL Philippines