Sales Enablement Specialist | Dayshift

We are an Australian-owned, ASX listed tech company and the leading online tradie marketplace in Australia. Ranked #2 Best Places to Work in Australia, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

Your Opportunity

The Sales Operations Specialist role is a key part of our strategy to help achieve our customer acquisition and revenue targets. Working closely

with our customer facing teams across the business, you will underpin the

end-to-end customer processes to ensure our customers are set up for success from the point of acquisition. This role is the “go-to” person and subject matter expert who can be described as a flexible and adaptable self-starter, with the confidence to be able to work with people at various levels of our business to

achieve our strategic goals.

How you will add value:

·       Manage the end to end sales processes across all sales teams

·       Managing technical tools and CRM platform for sales

·       Enhancing sales processes and tools to increase productivity and improve conversion

·       Workforce Planning

·       Assist with the onboarding of new starters and refresher training (process and system)

·       Coordination of initiatives and key projects that align with strategic goals

·       Ensuring our customer facing teams are compliant with processes and procedures

·       Apply creative thinking and initiatives to continue to deliver a value added client experience

about You:

·       Previous experience supporting a fast-paced sales team

·       Understanding of business processes and systems

·       Excellent stakeholder management

·       CRM experience a must, Salesforce experience desirable

·       Capacity to work collaboratively and cooperatively with colleagues

·       Ability to develop standard work processes/procedures/work instructions

·       Great at problem solving and have a “Make it Happen” attitude 

·       Outstanding organisational and time management skills with strong attention to detail

·       Experience in change management and taking ownership of minor projects.

What success looks like in this role

In the first 3 months you will have:

·       Facilitating daily workforce planning

·       Clear understanding of our customer base and products

·       Understanding of our key process and policies related to our sales, service, and tradiecore teams

·       Built relationships with key stakeholders

·       Demonstrate solid investigation and problem-solving skills.

·       Supporting Sales, Service, and Tradiecore knowledge base content by updating and maintaining 

In the first 6 months you will have:

·       The ability to identify pain points to suggest optimisation within

a process 

·       Support and facilitate the training of new process and functionality to team members

·       Competent in salesforce: understands the objects, record types, able to create reports and dashboards