R0004550: Content Specialist

Industry Category	Education / Training	Position	Training & Dev
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Job Description:Regularly identify and resolve content gaps from Search and customer feedbackBuild new KB  pages from ready-made templates and edit/maintain existing content Monitor and update esupport/intkb content based on feedback and web analytics.Conversion and/or re-writing  of support materials (e.g. technical documents, support cases, community posts, etc.) into a knowledgebase contentPromote and manage knowledge sharing initiatives for Support EngineersDesired Skills and experiences:Writing, editing, proofreading and copy-writing skill is a mustBackground on SEO is a plusWorking knowledge in HTML  (able to handle hand-coded HTML in addition to WYSIWYG editors) is is an advantagePosses strong organizational skills, attention to detail, lateral thinking and be a fast learnerStrong English communication skills both verbal and writtenAbility to multitask and set priorities to achieve tight deadlinesWilling to work within catered customer’s  regional time zonesCustomer service and detail-orientedKnowledgeable in Trend Micro Business products and support processes is an advantage