JOIN US! Get Sign on Bonus as BPO INSTRUCTIONAL DESIGNER - Cubao Site

Essential Functions/Core Responsibilities

Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurementsUse program’s existing source content, and collaborate with subject-matter experts to maintain accuracy and relevance of materialsGain consensus to resolve conflicting viewpoints from multiple stakeholders on training deliverablesParticipate in internal/external status discussions and workshops as neededIdentify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategiesPerform analysis, including trending performance gaps and recommending a learning solutionCollaborate with peers to propose creative learning solutions when developing training materials for different audiencesMonitor the implementation of new content, organize and consolidate feedback from multiple sources, and update the material accordinglyCreate templates, development schedule, and other supporting documentation for projects while coordinating with other team members Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback

Additional Requirements

Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)Basic proficiency in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)Effective presentation skills, including creative training techniques and adult/accelerated learning techniques

Career framework Role  

Developed professional expertise through a few years of work experience and acquiring higher level knowledge, applies company policies and procedures to resolve a variety of issuesWorks on problems of moderate complexity where analysis of situations or data requires a review of a variety of factors and application of professional concepts.Exercises judgment within broadly defined procedures and practices to determine appropriate action and solves a range of complex problems.Receives a moderate level of guidance and direction from others

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is a multi-awarded CX (Customer Experience) Solutions Company that prides itself on being FANATICAL towards its clients and staff. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations with the help of our exemplary pool of talented individuals. First established in the Philippines in 2007, Concentrix has since grown to become the LARGEST private employer in the country with the biggest footprint of about 100,000 employees. Known as ICT Philippines’ Best Company and Employer of the Year, we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. We are committed to going the extra mile in caring for YOU. With a culture that celebrates innovation and unparalleled support for each one's individuality, our staff is immersed in an environment that's conducive for their exceptional performance and growth. We are Different by Design. Apply now and #JoinCNXC