Quality Analyst

Industry Category	Hotel / Restaurant	Position	Hotel / Tourism
Recruitment Department		Number Of Recruits	several
Work Location	Bukidnon Quezon	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Education and Experience

Bachelor's/College degreeProven interest in technology and how it is changing the world of workWith at least two years of Quality Assurance experience.Willing to work onsite

Essential duties and responsibilities

Conduct quality assurance evaluations (internal audits) for employees to improve the customer experienceProvides immediate feedback to employees who incur critical errorConducts regular feedback to employees regarding their quality auditsSpearheads in internal and external calibration sessions and provide calibration resultGenerate weekly, monthly, and quarterly quality audit-related reports, which shall be sent out to internal clients such as Operations Manager and team captain.Help improve our frontline consultants' technical competence through quality evaluations, identifying both strengths and development opportunities.Performs other duties as assigned

Demonstrated competency in the following areas is also required:

Extensive experience in audit and quality management.Knowledge of tools, concepts, and methodologies of QAAt least 1-year of experience in doing a quality audit for any related campaign in a BPO setting.Attention to detailAnalytical SkillsCommitment to delivering to the highest quality first timeProven ability to work to deadlines and under pressure with a positive attitudeStrong communication skills in written English and able to communicate effectively with a team in EnglishExamples of taking the initiative in a work setting, with positive outcomesCoaching and development abilities-

Powering Growth.Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it.Bring us your disruptive start-up, and we will bring you the people, the framework, the mindset, and track record to power your growth. Grow with Enshored. We achieve this is by living and working to a unique set of values that guide us and help define who we are:• Grit. We never give up. We don’t always know the answer, but we don’t give up until we crack it. Sticking at it makes us stronger• Curiosity. We want to know you, what makes you tick and what it will take to help you grow• Learning. Learning is the key to mobility, growth and transformation. It’s a commitment. We’re committed• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don’t want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go round• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt• Integrity. Integrity is standing up for what we believe is right and living by our highest values.Our philosophy leads us to invest in the best people we can find, and working side by side we help them build the career paths they deserve. SpecialtiesBusiness Process Outsourcing, Digital Customer Service, Content Moderation, Sales and Marketing, Back Office SupportWebsitehttp://www.enshored.com IndustryOutsourcing/OffshoringFounded2014