Product Trainer / Learning Specialist

Industry Category	Education / Training	Position	Training & Dev
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Junior High School	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Develop/implement training programs for contact person personnelSupport the Operations team by providing development refresher and up-trainingsHandle new hire and cross training classesProvide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coachingDesign learning strategies to fill needs as identified through analysis & in partnership with Quality TeamDevelop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness BASIC POSITION QUALIFICATIonSExcellent written and verbal communication skillsStrong technical and troubleshooting skills and flexible to changesStrong facilitation, problem solving, research and decision-making skillsStrong organizational and time management skills with the ability to plan and prioritizeAbility to demonstrate the interpersonal skills necessary for client and site contactExcellent product knowledgeTechnical and Supervisory background – Coaching CapacityExperience coaching and mentoring others in a complex, fast-paced contact center environmentSolid understanding of training processes and practices for adultsProven ability to create structured training materialCustomer and Goal orientedMust have no issues with attendance and have a positive work attitude WORK EXPERIENCEAt least 1 year of experience as a CSR/TSRAt least 6 months of Training experience.EDUCATIONFour-year college degree or equivalent directly related work experience.KNOWLEDGE / SKILLS / ABILITIESExcellent in written and oral communication skillsEffective listening and comprehension skillsAbility to recognize and resolve problemsAbility to assimilate a variety of information and make logical/consistent decisionsAbility to prioritize tasks in order of importance and manage time effectively to ensure deadlines are met TRAININGBasic Training for Trainers *Sitel is an equal opportunity employer and value diversity and inclusion at our organization. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.