The Leadership Development Specialist will conceptualize, develop, implement, and conduct leadership development programs for incumbent and upcoming leaders/people managers.
Duties/Responsibilities:
• May select and assign instructors/facilitators to conduct specific LD programs.
• May provide performance evaluations for instructors/facilitators.
• Assesses leadership development needs through surveys, interviews, focus groups, and communication with people managers and key stakeholders.
• Develops unique LD programs to address specific needs to maintain or improve job skills.
• Creates, organizes, plans, and implements various forms of learning methodologies/approaches
• Creates and/or acquires facilitator guides, participant guides and course materials.
• Presents leadership development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of leadership development activities, attendance, results of tests and assessments, and retraining requirements.
• evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in leadership development.
• Prepares annual LD plan/ budget; maintains records and reports of expenses.
• Performs other related duties as required.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective leadership development.
• Extremely proficient with Microsoft Office Suite and related program software.
Education and Experience:
• Bachelor’s degree in Human Resources, Training and Development, or a related field required.
• At least two years of training experience required.
• At least two years of people management experience
For three decades, ResultsCX has been a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs. ResultsCX’s track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 30 locations and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), process automation, and our own SupportPredict digital engagement software as a service (SaaS).