Recommendation Search Operations Quality Assurance

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community

What will I be doing?

- Responsible for the key metrics of moderation work (e.g. volume, efficiency, quality, latency), monitor and analyse the metrics to follow the delivery of moderation work.

- Root cause analysis according to data and case to locate problems in moderation work, work out action plans and bring improvement of moderation delivery.

- QA, training, regular calibration work for moderators according to SOP and Policy to ensure the alignment of understanding and accuracy.

- Work out the best practice of moderators arrangement plan to maximise moderation efficiency.

- Work closely with centralized team to optimize the workflow/tools/SOP/policy/strategies to improve the whole business target achievement.

- Timely response to urgent safety issues which are harmful for both the platform and users.

What should I bring with me?

- Bachelor's Degree or Above

- Have QA experience of moderation project, familiar with RCA methodology.

- Rigorous and precise to receive and deliver information clearly and logically.

- Have good communication skills and have strong influence in cross-team collaboration.

- Excellent in target local language, English could be working language

- Familiar with common office software.

- Shifting Schedule

- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

- High-frequency users of TikTok, and familiar with Google, YouTube, Ins, Facebook.

- Have search operation experience.

- Have deep knowledge of trending and hot topics.

- Team management experience is a bonus.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.