JSAI700: Join Our Team! HIRING: Quality Analyst (BPO QA required) | Taguig

Industry Category	Manufacturing	Position	Quality Assurance
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

REQUIREMENTS:Bachelor degree in related field at least 2 years experience in the call center industryExperience in providing feedback to agents on areas of improvementOutstanding written and oral English communication skillsProficient in Excel and PowerPoint preferredWith 6months experience as Operations QAPrevious quality/transaction monitoring handling Financial AccountBFSI Experience preferredMust be amenable to work on shifting or graveyard shift and during holidays and weekends if neededAmenable to work on site - TaguigRESPONSIBILITIES:Complete the required number of evaluations each monthProvide coaching and feedback to agents on areas for improvementMaintain accuracy of data for feedback and reporting purposesMaintain monthly variance threshold with the clientFacilitation of calibrations with operations and clients (Remotely and/or Face to Face as required)Complete the required number of phone time / chat time set by the clientProvide reports and analysis highlighting weekly/monthly trends of the programFacilitate learning sessions with operations or support groupsAdherence to quality definitions, standards and guidelines

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