Training Supervisor (Travel Account)

Industry Category	Education / Training	Position	Training & Dev
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Job Description:

To deliver training to employees following company training manuals, training plan & standards and publish relevant reports.To gauge the post training performance of agents trained during the OJT periodTo conduct refreshers and floor briefings when required.To evaluate and provide feedback to the training manager on amendments to the training materialReporting and driving the production and accuracy for the team.Perform the on floor training activities.Conduct Batches: Conduct NH, cross skill and up skill batches and ensure quality certification by meeting throughput, FCR and learning curve targetsTraining Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accuratelyReview: Should be able to create review decks, present them and maintain action registry for closure of open itemsContent Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordinglyKnowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.Stakeholder Management: Should be able to manage internal communication with peers, stakeholdersClient Management: Should be able to manage client communication with clients, which will include reports, reviews, audits, etc.Coordination: Coordination within and outside team to ensure activities and run smoothly

Qualifications:

Completed at least 2 years in CollegeMust have at least 2 years of working experience as a Product Trainer in a BPO Travel/Airline Account setting Must have airline/travel backgroundAmenable to work in Bridgetowne - Quezon City site

About WNS:WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.