Data Analyst for a BPO PIONEER account (CEBU)

Responsibilities:

Provide accurate program-specific reports to PDEV, OPS and PMAX (e.g. bonus computation, stack ranking, SCA dashboard, etc.) in a timely manner to support program and client needs.Navigate client system to extract data using correct filters and parameters to generate accurate data and identify discrepancies to be used on reports.Improve efficiency of reporting processes by automating manual reports, creating Microsoft Excel templates (or other available template tools such as Visual Basic) and creating clear and concise user manuals for new reports.Perform ad hoc tasks and create ad hoc reports to support departmental needs and functions.

Requirements:

2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experienceAt least 1 year experience as a call center/BPO Data Analyst in a technical account (highspeed internet preferred)Excellent communication skillsExperience in developing talents to their full potentialEffective communication and interpersonal skillsProficient in creating reports and in using MS OfficeMust be willing to work flexible schedules (including weekends and holidays)

 Rewards:

Opportunity to join a pioneer accountSigning bonus