Responsible for the development and achievement of the store business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Store adherence to operating systems and standards and compliance to all government requirements.
Operations Management
Defines and achieves Store Sales targets and Sales Growth targets. Respo
nsible for facilitating sales and marketing orientation with the store team by leading them in defining customer needs, sales opportunities and in designing and implementing sales building and local store marketing strategies. Leads the team in SWOT analysis in order to create sales-building strategies, operatio
nal effectiveness, and organizatio
nal management; Leads in building store/brand awareness through community relations and client or customer engagement initiatives e
valuates Customer Satisfaction Survey results and co
nducts self-audit to diagnose areas for improvement, and sets standards toward the achievement of Food, Safety and Cleanliness goals; Prepares Store Operations Budget, and reviews mo
nthly P&L; Determines cost management and productivity improvement strategies; People Management and Development a. Identifies people development needs such as training and competency building activities needed by the team in order to strengthen operatio
nal capability and perso
nal effectiveness; b. Approves and implements succession and individual development plan for the Team c. Facilitates effective performance management, coaching and mentoring d. Leads in team huddles, meetings, and communicate business and organizatio
nal updates
QUALIFICATIONS:
Bachelor’s Degree preferably of Food, Hotel and Restaurant Management or Administration and/or any Business Related course o Three to four (3-4) years of leadership function in a service oriented industry such as retail, hotel, restaurant or quick service restaurant, among othersDemo
nstrates high customer management orientation, with ability to make decisions and take actions to ensure customer needs are met;People management capability in coaching, developing and supervising a team; Knowledge on basic store operations, with capability to assess operatio
nal improvements, compliance to defined standards, sales and profitabilityWilling to undergo training in abroadWilling to be assigned in Pasig City/QC/San Juan
COMPANY VISION
To be the largest, strongest, and most-admired franchise group of Jollibee Foods Corporation.
COMPANY MISSION
To provide a distinct engaging experience to our customers, employees, and business partners making them comfortable and confident with our organization.
CORPORATE VALUES
1. Bayanihan
2. Customer Focus
3. Excellence
4. Entrepreneurial mindset
5. Spirit of Family and Fun
6. Integrity
7. Innovation
8. Humility to listen and learn