RESPONSIBILITIES:
Monitor, review and e
valuate calls to identify key behaviors that drive performance and improve customer experienceAudit set up calls by the Headbacker division to check for opportunities that will optimize customer relations.Assist in any ad-hoc duties, projects and activities as and when required.Provides actio
nable data to various internal support groups as needed.Coordinates and facilitates call calibration sessio
nsListen to training calls to take note and compare job des
criptions. Make sure we are keeping commitment to our clients by fulfilling their expectations.
REQUIREMENT:
2-3 years QA Call Center Experience-
CYBERBACKER is the leading provider of world class real estate virtual service from anywhere in the world.Mission: To provide world class service from anywhere in theworld to anyone in the worldVision: To become the largest online service company in theworld