DINING SUPERVISOR

A.                 General Functions:

Monitoring and validating with the guest and making sure that they are getting served with the best quality food and services.  Resolving customer complaints in a professional manner. Ensuring customer satisfaction with all the services provided to them.

B.                 Specific Functions:`

1.      Facilitates formulation and development of game plans to achieve agreed performance target (for daily, weekly, and monthly).

2.      Delegates clearly work duties to the staff and ensures that they work according to the compliance of the restaurant business.

3.      Oversees the staff for the smooth running of the restaurant.

4.      Assists the HR team as well as the Restaurant/Branch Manager in the hiring process.

5.      Trains new employees as per their abilities and skills.

6.      Works with Kitchen supervisor in inspecting the food and beverage stock level and restock them in a timely manner.

7.      Checks with the guest and making sure that they are getting served with the best quality food and services.

8.      Resolves customer complaints in a professional manner.

9.      Ensures customer satisfaction with all the services provided to them.

10.  Prepares daily reports and presenting them to the higher management.

11.  Manages the outstanding bills and cash inflows of the restaurant.

12.  Performs other related tasks that may be assigned by the immediate head.

C.           Key Performance Indicators

1.      100% execution of agreed plans and standard duties of all Dining Staff

2.      Atleast 2x in a month basic restaurant personnel staff orientation/briefing

3.      Daily monitoring of food and beverage stock level

4.      100% guests served with best quality food and services

5.      100% customer complaints addressed and/or elevated to immediate head and/or higher Management

6.      On time report requirement submission

C.                 Key Competencies (Skills and Knowledge)

1.      Demonstrates leadership skills.

2.      Ability to maintain a positive work environment.

3.      With considerable written and verbal communication skills.

4.      Ability to work for long periods of time and on weekends as well.

5.      Strong organization and analytical skills.

6.      Exceptional customer service skills.

7.      Strong sales skills.

8.      Customer-oriented individual and an outstanding problem-solver.

9.      Good numerical abilities.

10.  A keen eye on details for accuracy.

11.  Good time management skills.

E.           Required Qualifications

·        At least acquired a college level of education, but a graduate of any college degree and/or Hotel and Restaurant Management course is an advantage.

·        With at least 2 to 3 years experience in related positions, as well as working knowledge in a similar role.

·        Must have the ability to follow established procedures and practices and instructions.

·        Must have a strong commitment to all health and safety guidelines.

·        Must have at least minimal skills level in communicating.

·        Must have problem solving ability.

·        Must have good moral reputation as a Dining Supervisor.