BPO Quality Manager for Ayala North Exchange

Job Highlights

·       Be Part of the Largest Private Employer in the Philippines

·       Competitive Salary Package

·       Career Advancement Opportunities

Essential Functions/Core Responsibilities:

·       Interpreting data, analyzing results using statistical techniques

·       Acquiring data from primary or secondary data sources and maintaining databases

·       Conduct Needs Analysis to identify root cause of performance and client alignment challenges

·       Develop recommendations for process and performance improvements

Career framework Role:

·       Receives assignments in task-oriented terms and supervises subordinates to set priorities and complete assignments. 

·       Coordinates and supervises the daily activities of business or technical support or production team members. 

·       In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. 

·       Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. 

·       Does not spend more than 20% of time performing the work supervised.

·       Handles escalated issues. 

·       Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

Disclaimer***

·       The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

·       Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.