Lifestyle Concierge

Required Work Experience / Knowledge

• 2+ years concierge/customer service experience in the travel/tourism, hospitality, retail, hotel/guest

services preferred

• Leisure travel experience preferred

• Experienced in leisure travel as well as exposure to online Booking Tool (GDS and e-travelling or ticketing)

• Understands major hotel chains, car rental, cruises and airlines

• Familiar with travel industry terminology and jargon (‘single’, ‘return’, ‘open jaw’, multisector)

• Have experience in sourcing of tickets, hotels, itineraries and packages

• Personal travel experience is an added advantage

• Firsthand city knowledge of local events and ability to spot trends nationwide

• Experience working directly with restaurants in key destinations, and the ability to make contacts in all

destinations

• Proven experience working with affluent customers

• Strong communication and customer service skills

• Willing to work on a shifting schedule.

• Amenable to work in Ortigas Pasig, City

Required Qualifications

• Must be a High School graduate, and must have completed at least 2 years in college, preferably in the

hospitality, travel/tourism industry

Required Languages

• Excellent oral and written English language skills

• Additional language capability is an advantage

Job Description Overview

As a Lifestyle Concierge, you will be involved in Travel Booking, Hotel reservations, Surprise (end-to-end process), Email and Chat support, etc.