QA Analyst - Healthcare Account

Industry Category	Manufacturing	Position	Quality Assurance
Recruitment Department		Number Of Recruits	several
Work Location	Cebu Cebu City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Role PurposeThe purpose of this role is to conduct audits to ensure quality compliance within the account.Responsibilities:Conduct process quality audits as per planConduct various process audits (1 audit/ agent/ week) as per procedure and guidelinesFor agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ weekPrepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as requiredConduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA)Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.Behavioral CompetenciesProject Management SkillsAnalytical SkillsExecution ExcellencePassion for resultsStakeholder ManagementQualifications:Preferably a graduate of any life sciences courses (Nursing/Rad Tech/Med Tech/Biology, etc.)Must have at least 2 years’ of relevant experience.Experience supporting healthcare/life sciences/medical devices account is a plus!Amenable to work on site (Cebu City) and can start ASAP Perks and Benefits:Incentives and bonuses20% Night DifferentialHMO on day 1Paid Time OffsLife Insurance

Wipro Philippines Inc. is one of the world's leading IT and BPO organization with approximately 100,000 employees spread across India and the globe and revenue of approx $5.0 billion in IT, BPO and R&D services (Wipro Limited).Rated as India’s most valuable IT Outsourcing and Business Process Outsourcing Company.Client base includes over 200 Fortune and 1000 Global firms across Americas, Europe, and Japan.CAGR of 36.5% in the last 5 years with 61 years track record of growth and profitability.Part of NYSE’s TMT (Technology-Media-Telecom) IndexWipro BPO currently manages over 115 different processes on behalf of 40 clients across geographies.Total of 15 delivery centers located in Brazil, China, Mexico, India, Poland, Romania, US and the Philippines.Wipro BPS has offices located in Manila and Cebu. It was awarded the ‘Best New BPO Locator’ for the year 2009 by BPAP and is an ISO 9001 and ISO 27001 certified company.Our achievement has been possible with Wiproites leading the way focusing on three main principles: Intensity to Win, Act with Sensitivity, and Unyielding Integrity.For more information about Wipro, please visit www.wipro.com.Like us on Facebook.com/WiproPH.Careers