2022-09-27
IP Location 菲律宾 208| Industry Category | Manufacturing | Position | Quality Assurance |
| Recruitment Department | Number Of Recruits | several | |
| Work Location | All Cities | Nature Of Work | Full Time |
| Gender Requirements | Male | Marriage Requirement | No marital status restrictions |
| Education Level | College Diploma | Work Experience | No work experience restrictions |
| Age Requirement | Above 18 years old | Salary Package | 20000-40000 PHP / Monthly |
| Updated Date | 2022-09-27 | Valid Until | Valid for a long time |
• Conduct regular evaluations following targeted sampling plans for all channels
• Ability to address real time call and ticket and review requests
• Conduct QA coaching and huddle sessions with the service desk agents
• Calibrate with Operations on process changes and its impact to the service desk and clients
Requirements:
• BS/BA college graduates with 2 years of Call Center Quality Analyst experience
• With Financial or banking experience
• Knowledge of quality concepts, terminology and objectives
• Knowledge of MS Office (Word, Excel and Access required)
• Proficiency in online tools required for the position being audited
What we offer you:
• A competitive salary and benefits.
• Great work spaces with dedicated and motivated colleagues.
• A variety of career development tools, resources and opportunities.
Location: Makati/Pasig/Cebu
Schedule: Night shift (Temporary work from home until further notice)
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