Quality Manager

Industry Category	Manufacturing	Position	Quality Assurance
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Job title: Quality Manager

Reports to: Lead Manager

Key responsibilities

Oversees Contact Center Quality Assurance StandardsEstablishes Standards governing customer interactions and implements monitoring programsDesigns training programs with the Training team to optimize processes and correct Quality-related issues in OperationsOwnership of the Quality / Customer Satisfaction / Agent knowledge scoresChange management - ensures that the production floor is quickly aligned to changes and expectations from Client/Stakeholders, through education, training, and special campaignsOpportunity identification and addition of value to Client/Stakeholders business through learning acquired from operationsRecognize, encourage, enhance, and share Quality best practices across project teamsReport to management on Quality trends and variancesSkills development for QA Supervisors and Analysts

Qualifications & Desired Skills

Experience: 5year and aboveEducation: Graduate/Post Graduate

Skills

At least 5 years managing a QA Team in a BPO setting, with at least 2 years as a People ManagerHighly analytical Expert in Advanced Excel and Data AnalysisCOPC/Six Sigma certified preferred but not requiredWilling to work on a shifting schedule

Datamatics is a Digital Solutions company that provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. With a complete digital approach, Datamatics portfolio spans across Technology Solutions, Business Process Management and Engineering Services powered by Artificial Intelligence. It has established products in Robotic Process Automation, Intelligent Document Processing, Business Intelligence and Automated Fare Collection. Datamatics does business with global customers across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing.  The Company has presence across 4 continents with major delivery centers in the USA, India, and Philippines. To know more about Datamatics, visit www.datamatics.com