Quality Management Analyst

The Role:

• Analyze quality data for INFRA and APPS DEV Teams, and controls quality processes, practices, standards and deviations

• Audit and review existing Quality Monitoring processes (Incident Lifecycle management, Software Development Lifecycle, Operational documents, Reports, PMLC) of each Lines of Business

• High/frequent communication and interpersonal skills because Quality Associate will interact, ask questions/conduct interview, do deep-dive analysis on evidences and provide feedback to Managers

• Proactively understand business processes and CREATE new Quality Monitoring procedures

• Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly/monthly basis to Delivery teams and Stakeholders

• Processes, Guidelines and Tools- Works under supervision on continuous improvement and optimization of processes, guidelines and tools

• Issues and Escalations- Works within defined rules and regulations. Solves quality issues and able to identify potential escalations, before it is reported to Senior Management

• Project Work- Works as part of the team in operational excellence / operational quality projects

• documentation. Assists in preparation of presentation material and prepares documentation. Map action items as preventive measures and track progress of actions

The ideal candidate:

-Preferably college graduate; accepts undergrad as long as with solid relevant experience / Also open for quality analysts from BPO's

- Experienced with audits, quality checks (e.g. completeness of documents, standard process, etc.)

- Creation of Reports

- High coordination with different individual contributors or managers

- Good interpersonal skills – Will be involved a lot of discussions and calibrations

- With PMO experience

- Experienced in closely working with audit and compliance teams with their respective departments

- Expertise in data visualizations (Powerpoint, Excel)

- High coordination skills

- Should be flexible and open with being assigned to different project assignments (AppsDev or Infra)

- Candidate should have good work set up aside from good internet speed