PATIENT CARE NAVIGATOR - GLOBAL CITY

Industry Category	Hotel / Restaurant	Position	Hotel / Tourism
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Taguig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Brief Job Summary:

Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the liaison or first point of contact between patients and health care workers.

Duties and Responsibilities:

 Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information,treatment choices and potential outcomes.Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient’s health care.Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.Encourage patients to communicate their preferences and priorities for treatment to their health care team.Shall work with different groups as well as health care teams and resource providers.Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.Shall maintain high sense of confidentiality especially with the patient’s information.Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

Candidate must be a Graduate of a Bachelor's Degree course but preferably customer service related (BS Hotel, Restaurant and Management, etc.)With at least experience in the customer service related field and excellent Customer Service SkillsExcellent communication skillsEmploys active listening and is attentive to detailsComputer literate in Windows-based applicationsBasic understanding of medical terminologies, hospital operations, and payment processing is an advantage.Willing to work on-site in Bonifacio Global City, Taguig.

St. Luke’s Medical Center (SLMC)  is recognized as the leading and most respected healthcare institution in the Philippines. Its two facilities in Quezon City and Global City, Taguig are at par with the most advanced hospitals around the world. A testament to St. Luke's world class quality medical service is its accreditation with, and affiliation to, prestigious international organizations.St. Luke’s - Quezon City has the sole distinction of being the first hospital in the country accredited by the JCI, or Joint Commission International: the international arm of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO)—the oldest and most prestigious healthcare accreditation organization in the world—which the facility received in 2003. It is also only the second hospital in Asia to be JCI-accredited. In 2016, it was also the first in the country to be accredited by JCI as an Academic Medical Center Hospital. St. Luke’s - Global City, on the other hand, earned its own JCI hospital accreditation in 2012 after only two years of operation. Both hospitals are also accredited by JCI for the Clinical CareProgram Certification (CCPC) for the Primary Stroke Program.Germany-based accrediting body Temos (Trust, Effective Medicine, and Optimized Services) accredited both hospitals for Excellence in Medical Tourism and Quality in International Patient Care. St. Luke’s - Quezon City and Global City have also been recognized by the Diplomatic Council of Europe, in 2014 as two of only 20 “Best Hospitals Worldwide,” and in 2016 as part of the prestigious group’s list of “Preferred Partner Hospitals”.The passion to continuously improve, redefine, and evolve excellence in medical and patient services has been the cornerstone of SLMC’s mission to deliver state-of-the-art healthcare. This is also guided by key drivers: good clinical outcomes, patient safety, education, training and research, a superior patient experience, and financial viability.St. Luke's Quezon City and Global City hospitals possess a combined total of 1,146 well-appointed rooms to ensure that all patients can be comfortably attended to, without fear of a shortage in accommodations. Each is equipped with the best available equipment depending on patient requirements, even providing bespoke services such as a selective menu, a private butler, and advanced living amenities. St. Luke's believes that comfort and a positive experience are vital in the quest for health and recovery, and its range of patient rooms are designed with precisely these in mind.