BPO Quality Assurance Analyst | Accenture Alabang (EHA 949)

Industry Category	Manufacturing	Position	Quality Assurance
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Bachelor's Degree	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!

Duties and Responsibilities:

Review, assess, and report compliance on process / procedure requirementsAssess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performanceConducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understoodWorks with Quality Manager on change management process, tools enhancements, and work flow amendmentsProvide expertise and insight into complex areas of process workflowsAct as subject matter expert on client Tier 1 workflow policies and proceduresBring innovation ideas and help client create work process standardizationMay create new solutions, leveraging and, where needed, adapting existing methods and procedures

Qualifications:

Open to College graduate and undergraduate with relevant work experienceMust have at least 3 years of work experience in Quality Assurance (QA) under BPO industryExcellent verbal and written English communications skillsAble to adapt quickly to changes in workflowMastery of all customer-communicationComfortable communicating with all levels of managementExcellent organizational skills and detail-oriented approach to problem solvingDemonstrated proficiency in multi-tasking and prioritizationProject management experience to include an understanding of business process improvement methodsUnderstand departmental policies and proceduresPassion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.Must be amenable to work on a shifting scheduleMust be willing to work in Alabang

How to apply?

Apply in Jobstreet

Click on “Apply Now” to submit your application and upload your updated resume.In adherence to Accenture's process of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application and during your interviews, a snapshot of your image will be captured for the same purpose.For faster processing of your application, please make sure to have your latest NBI clearance ready. For successful candidates who worked with previous employers, please prepare your approved resignation letter, SSS employment history and Statement of Account. Your recruiters will also remind you of other requirements you can prepare ahead of time.

Why join Accenture?

Competitive salary package, company bonuses, and performance incentivesNight differentialLoyalty, Christmas gift, Inclusion and diversity benefitsPaid sick and vacation leavesExpanded maternity leave up to 120 days*HMO coverage (medical and dental) from day 1 of employmentLife insuranceEmployee stock purchase planRetirement planFlexible working arrangementsAccessible locationsHealthy and encouraging work environmentCareer growth and promotion opportunities

*Terms and Conditions Apply

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com.Accenture Career Centers* *currently not accepting walk-in applicantsManila 4F Gateway Tower 2, General Malvar Street, Cubao, Quezon CityMonday to Friday, 9:00 AM to 7:00 PM3F Forum Robinsons Mall, Pioneer Street corner EDSA, Mandaluyong CityMonday to Friday, 8:00 AM to 7:00 PMGF Plaza B Building, Northgate Avenue, North Cyberzone, Filinvest Alabang, Muntinlupa Monday to Friday, 9:00 AM to 5:00 PMIlocos Valdez Building A, Venvi IT Hub, Barangay 1, San Nicolas, Ilocos NorteMonday to Friday, 9:00 AM to 6:00 PMCebu16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu CityMonday to Friday, 9:00 AM to 4:00 PM Stay connected Facebook.com/accenturejobsph Twitter.com/accenturejobsph Youtube.com/accenturejobsph Instagram: @accentureph LinkedIn Showcase Page: Accenture Careers in the PhilippinesReady to join us? Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at careersPH@accenture.com (Please do not send any CV to this email)Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.