Position OverviewThe Business Process Analyst role is to evaluate, design, implement, measure, monitor and control business processes within Payreto. You will be tasked to ensure that the outcomes of these processes are aligned to our strategic goals. You work collaboratively across all departments and various stakeholders to help evaluate, design, implement, measure, monitor and control assigned processes from beginning to end. You are tasked to introduce innovation into processes bringing in impactful results to enhance profitability, efficiency, or cost reduction, assisting the organization in meeting its business objectives and goals.Job ResponsibilitiesBusiness AnalysisConducts periodic analysis of business data as directed by the Business Process Management Director.Project ManagementMeets with department representatives to discuss cross-department initiatives and facilitates the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.Facilitates working group sessions throughout all phases of the BPM process.Monitors, documents, and presents process improvements.Creates and manages Payreto’s Operations Manual for processes assigned.Develops, executes, and maintains business process improvement projects.Monitors the results of improvement projects and composes reports.Identifies and evaluates key risk areas and recommends improvements.Works with the Delivery Operations team to ensure the content of the Payreto’s Operations Manual.Quality Assurance (QA)Manages assigned processes quality control and assurance functions serving as or working with Quality Assurance.Manages the Quality Assurance process and assignments for field project startups and closedowns, conducting QA reviews, training QA Reviewers, and reporting of the QualityAssurance Review process for all startups and closedowns.Process SupportParticipates in cross-group, company-wide initiatives and special projects.Provides support as needed and collaborates with colleagues particularly the Delivery Operations team to develop new policies and procedures and, where needed, proposes changes for existing policies and procedures.Works closely with the operations team to ensure Quality Assurance systems fit and support the process or account’s proceduresOther TasksPerform other official work as instructed by the immediate supervisor/manager.Recommend and proactively implement opportunities for increased departmental efficiencyExtend work hours when needed.
