Quality Specialist

Are you ready to make an impact? Join Infosys BPM as a Quality Specialist and jumpstart your career!

Key Responsibilities:

·        Execute Transaction and call monitoring in line with agreed service quality plan.

·        Provide coaching and feedback to agents.

·        Perform RCAs and report findings to Operations to develop actions for mitigation.

·        Identify Training needs and work collaboratively.

·        Participate in calibration sessions to bring about consistency in evaluation.

·        Process transactions/take calls to remain hands on process domain.

·        Perform process audits to ensure compliance to SOPs.

·        Share audit outcomes during pre and post shift team huddles.

Key Requirements:

·        Bachelor's degree graduate, any field.

·        3 years of prior work experience.

·        Ability to work collaboratively and effectively in remote environments.

·        Eye for details – Analytical Ability.

·        Collaborative partnership with other teams to bring about synergies.

Why Infosys:

·        Quarterly performance bonus.

·        Outstanding career development opportunities and fast track career progression.

·        Enjoy a fair work-life balance.

·        HMO and Life Insurance for employee and 2 dependents for free.

·        24 Leaves annually.

·        Inside the Central Business District area.

·        Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.