Call Center Quality Assurance Analyst
| 行业 | Manufacturing | 职位 | Quality Assurance |
|---|---|---|---|
| 招聘部门 | 招聘人数 | 若干 | |
| 工作地区 | Metro Manila (NCR)Quezon City | 工作性质 | Full Time |
| 性别要求 | Male | 婚姻要求 | No marital status restrictions |
| 学历要求 | College Diploma | 工作经验 | 不限 |
| 年龄要求 | 18岁以上 | 待遇水平 | 面议 |
| 更新日期 | 2022-09-27 | 有效期至 | Valid for a long time |
职位描述
Job brief: As a Customer Service Quality Analyst your goal is to maintain a high and consistent level of support quality across the team. Intensive knowledge of process is required paired with an innate ability to coach and mentor CSAs (Customer Service Associates)
Quality Assurance Analyst requirements:
At least 2 yrs of Experience in the BPO and/or customer service space;Hands-on experience in quality assurance;Great people skills and ability to communicate (negative) feedback;Good organizational skills, knowledgeable in goal-setting practices;Examples of data visualization abilities and understanding of support metrics;Perception of basic business metrics and how support impacts those;Problem-solving capabilities to create meaningful strategies to improve support quality.