Call Center Quality Assurance Analyst

Industry Category	Manufacturing	Position	Quality Assurance
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Quezon City	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Job brief: As a Customer Service Quality Analyst your goal is to maintain a high and consistent level of support quality across the team. Intensive knowledge of process is required paired with an innate ability to coach and mentor CSAs (Customer Service Associates)

Quality Assurance Analyst requirements:

At least 2 yrs of Experience in the BPO and/or customer service space;Hands-on experience in quality assurance;Great people skills and ability to communicate (negative) feedback;Good organizational skills, knowledgeable in goal-setting practices;Examples of data visualization abilities and understanding of support metrics;Perception of basic business metrics and how support impacts those;Problem-solving capabilities to create meaningful strategies to improve support quality.