Guest Service Associate

Industry Category	Hotel / Restaurant	Position	Hotel / Tourism
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Valid for a long time

Job Summary

Guest Service Associate provides assistance to the guests of a hotel. Administer the guest departure and arrivals. Monitor the inquiries in the system, building a professional relationship with the guests. Perform all cashier functions (Cash & Credit card payment). Monitor all the operations of the resort and coordinate with the different departments of the resort. Must do a daily report after the end of the shift.

Duties and Responsibilities:

WELCOME GUEST EXPERIENCE

Maintain proper grooming with a complete uniform.Greet guests with a smile and signature greetings of “WELCOME HOME”.

DAILY OPERATIONS 

Responsible for up keeping the front office standardsAdministering check-ins and check-outsResponsible for checking all needed documentsEnable to handle different payment transactions  Enable to issue room keys  and incidental depositGSA is responsible to make courtesy call every 4pm -7pmMonitor all check in of guests and administer all complaints and requests and ensure effective resolution.

TEAM COORDINATION

GSA shall coordinate Housekeeping Department for room inspection and room concernsGSA shall coordinate to Engineering Department for maintenance concernsGSA shall coordinate Accounting Department for submission of cashier report

PAYMENT TRANSACTION

Monitor all cash transactions for front desk employeesResponsible to monitoring and record the cash floatAll credit card shall be valid upon check in

REPORTS

Submit required reports every end of the shift.

COVERED SHIFT

Performs tasks, duties and covered shifts of colleagues in their absence.

OTHERS

Undertake other duties and tasks that may be assigned from time to time-

Camp Netanya Resort and Spa claims its popularity from its Santorini architecture giving rise to its brilliant blue domes and white wash buildings. Camp Netanya offers 48 guest rooms and villas, dive shop, wellness center and family-friendly facilities which everyone should enjoy. With its strategic location in Anilao Batangas, Camp Netanya creates a perfect experience for diving and snorkeling offering everyone Anilao’s breathtaking marine life, amazing coral formation, and diversity of fishes. Thanks to its natural beauty, its layered landscape create a resort feel of being at the rim of Caldera opening to one of the most beautiful sunsets on earth. Reputed to be a haven of leisure and relaxation, Camp Netanya Resort and Spa remains to be a magical destination that everyone should experience. LOCATION Located at Brgy. Ligaya, Mabini Rd. on the coast of Anilao, Batangas, 120 km from Ninoy Aquino International Airport and 2-3 hours’ drive from Manila. Anilao’s proximity makes it a popular destination for weekends diving trips. Camp Netanya is literally a resort by the sea, which only adds more to that Greek elegance. With the view of the beautiful sea in front of you, and the dense trees behind you, Camp Netanya creates a perfect place for underwater experience and total relaxation. ANILAO Anilao is a Marine Protected Sanctuary that is commonly regarded as the birthplace of scuba diving in the Philippines. It is s thriving tourist destination replete with open beaches and sheltered coves, subterranean caves of deep harbors, and a preserved heritage of brave men in history. Anilao and its many dive sites are ideal for observing marine life and outstanding for Macro Photography. It offers incredible diversity, rich reefs, a great variety of juvenile fish, unexpected critters & nudibranchs turning up around every corner. Pipefish, seahorse , rhinopias , hairy frogfish, wonderpus, mimic and blue-ringed octopus are fairly common at some dive sites. Anilao has a large number of species of hard and soft corals, perhaps more than anywhere else in the world. Anilao is known as “underwater photographer’s paradise”.