Reservations and Ticketing Associate

Answers to phones and responds to customer requestSells product and places customer orders in the booking engineAnswers phone to respond and provide customers with product and service information such as schedule, procedures and policies.Up sells products and servicesTransfers customer calls to appropriate staffIdentifies and resolve billing, misapplied payment and customer issues in coordination with the Finance Department.Provides assistance in planning for the customer's routes and itinerary details, and compute fares and fees as well as in preparing for the required travel documents and forms where needed.Informs clients of essential travel information, such as travel times, transportation connections, and medical requirements.Assembles and issues required documentation, such as tickets, travel insurance policies and itineraries.Confirms and modifies flight reservations, as appropriateIssue tickets and quoting correct fare to passengersRecognizes documents and alerts the senior of trends in customer callsPrepares and locate records and information for customers and colleagueKeeps record and informationProcess and accept paymentRecommends process improvementsComplies to SMS Chapter 3.60 accordinglyAttends to all required trainings

AirSWIFT Transport Inc. or AirSWIFT, formerly known as Island Transvoyager Inc. or ITI Air, is a duly registered Philippine-based airline which obtained its recognition from the Philippine Civil Aviation Board (CAB) as both a scheduled and non-scheduled domestic air operator.  It is the Philippines’ only boutique airline offering daily round-trip flights from Manila to El Nido, twice weekly to Sicogon. It also offers flights from El Nido to Cebu, Boracay, Caticlan and Coron.AirSWIFT’s vision and mission is to be the commercial airline of choice for discerning travelers in connecting to the top island destinations in the Philippines and to provide our passengers with a delightful end-to-end travel experience that is safe, efficient, unique and welcoming. AirSWIFT wants its passengers’ vacation to start with their flight and not just when they get to their destinations.