Assistant Resort Manager

Responsibilities

Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed.Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Frequently tours the resort and monitors activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled.Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Accounting DepartmentResolves customer complaints from all areas of the resortResponds properly in any resort emergency or safety situation.