Responsibilities
Interviews, trains and schedules the staff, as well as co
nducts performance e
valuations and disciplines staff when needed.Resolves guest co
ncerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Frequently tours the resort and mo
nitors activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled.Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Accounting DepartmentResolves customer complaints from all areas of the resortRespo
nds properly in any resort emergency or safety situation.