Quality Analyst

Industry Category	Manufacturing	Position	Quality Assurance
Recruitment Department		Number Of Recruits	several
Work Location	Metro Manila (NCR) Pasig	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	Open to all levels	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

ESSENTIAL DUTIES AND RESPONSIBILITIES

Act as Subject Matter Expert and conduct quality assurance evaluations (internal audits) for employees to improve the customer experienceProvide immediate feedback to employees who incur critical errorConduct regular feedback to employees regarding their quality auditsSpearhead in internal and external calibration sessions and provide calibration resultContribute to maintaining forms and process documentationsGenerate weekly, monthly and quarterly quality audit-related reports for further evaluation of the Operations Manager and the leadership teamHelp improve the technical competence of our frontline agents through quality evaluations, which identify both strengths and development opportunities.Contribute to maintaining forms and legends documentsHelp build right culture of the team together with the Team Leader (Right Motivation, Professionalism, Integrity, Transparency)Performs other duties as assigned.

Education and/or Experience

Bachelor's/College degreeWith at least two years of Quality Assurance experience in the BPO IndustryExperience in quality call inspection, auditing, reporting and one on one coaching.Experience in collaborating with the client.Excellent communication skills, both written and verbal.Strong computer skills and knowledge of QA databases and applications.Strong analytical and problem-solving skills.Amenable to work onsite ( JMT Building ADB Avenue Ortigas, Pasig)Willing to work on shifting schedule.

Powering Growth.Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it.Bring us your disruptive start-up, and we will bring you the people, the framework, the mindset, and track record to power your growth. Grow with Enshored. We achieve this is by living and working to a unique set of values that guide us and help define who we are:• Grit. We never give up. We don’t always know the answer, but we don’t give up until we crack it. Sticking at it makes us stronger• Curiosity. We want to know you, what makes you tick and what it will take to help you grow• Learning. Learning is the key to mobility, growth and transformation. It’s a commitment. We’re committed• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don’t want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go round• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt• Integrity. Integrity is standing up for what we believe is right and living by our highest values.Our philosophy leads us to invest in the best people we can find, and working side by side we help them build the career paths they deserve. SpecialtiesBusiness Process Outsourcing, Digital Customer Service, Content Moderation, Sales and Marketing, Back Office SupportWebsitehttp://www.enshored.com IndustryOutsourcing/OffshoringFounded2014