Job Description:
Lead and manage high-impact end-to-end customer service projects that interface with various teams such as with Seller Ops, Payments, Logistics, Marketing etcDesign initiatives using analytical and co
nceptual problem solving to improve improve the customer service experience at ShopeeIdentify functional/product gaps and initiate projectsWork with functio
nal stakeholders to lead and drive projects that enable business improvement and transformatio
nCommunicate strategies and objectives with relevant departments and colleaguesImplement any changes sensitively and with minimal disruptio
nCreate a system to e
valuate the success of any adjustments made within the organization and present any findings
Requirements:
4-5 years total work experience with 2-3 years project management experience in top co
nsulting firms or leading corporationsMaster's degree in Business Administration (MBA) is an advantageExcellent communication skills - able to communicate clearly and co
nciselyKnowledge of general business processes and organizatio
nal f
rameworks, such as goals, strategy, culture, and structureAbility to develop strong relatio
nships within the company and with third partiesAbility to demo
nstrate a high level of verbal and written English
Sea is a leading global consumer internet company. Our businesses include Shopee, the most popular e-commerce platform in Southeast Asia and Taiwan, Garena, a leading global online games developer and publisher, and SeaMoney, one of the fastest-growing digital financial services networks in Southeast Asia.Our mission is to better the lives of the consumers and small businesses of our region with technology. We are headquartered in Singapore and listed on the New York Stock Exchange.