Business Process Engineer / Process Improvement - Manila/Cebu

Industry Category	Engineering	Position	Industrial Engineering
Recruitment Department		Number Of Recruits	several
Work Location	All Cities	Nature Of Work	Full Time
Gender Requirements	Male	Marriage Requirement	No marital status restrictions
Education Level	College Diploma	Work Experience	No work experience restrictions
Age Requirement	Above 18 years old	Salary Package	Negotiable
Updated Date	2022-09-27	Valid Until	Long-term validity

Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.Primary Responsibilities• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analysing, and defining best practices (internal & external to the organisation)•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional•Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation•Build and maintain effective partnership with local and onshore stakeholders•Utilise leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary•Perform ongoing reviews to ensure customer needs are metRequired Education• Bachelor's Degree or equivalent combination of education and work experienceRequired Experience• 5 years relevant experiencePreferred Competencies/Skills• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore•Excellent workshop facilitation and data gathering skills•Process flow design and optimisation•Project management skills (implementation to completion)•Excellent stakeholder management skills•Familiarity with process automation tools•Excellent use of desktop data applications – e.g. Power BI and Excel•Adaptable to change and able to work in a highly dynamic environment•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects•Strong agility and flexibilityPreferred Experience• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results•Has led multiple continuous improvement projects that delivered tangible benefits•At least 1 year experience in the financial services industry, preferably in insurance•At least 2 years relevant experience in general management, leadership and team coaching preferred•Working experience in a consulting or shared services environment preferred•Graduate degree in Business, Engineering or related disciplines•Lean Six Sigma Green Belt Certification or equivalentPreferred Knowledge• Knowledge in process & data analysis•Knowledge in Lean/Six Sigma, Quality Management•Knowledge of Process Maturity framework•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions•Deep understanding of definition, implementation and analysis of metrics and providing insights•Application of CI tools – e.g. process mining or statistical tools•Conceptual knowledge/background in Agile (Scrum) practice, and/or Project Management•Preferably with knowledge in the Insurance industry

QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 17,000 people in 38 countries.Our underlying business strategy is to maintain operations in the key global insurance markets and, where possible, to be a lead underwriter for selected lines of business.In the Philippines, QBE Group Shared Services Centre (GSSC) was incorporated in February 2013 as an integral part of the QBE strategy. Currently, it has locations in Manila and Cebu with over 3,200 employees.The GSSC provides a comprehensive range of Insurance Services to QBE’s customers and brokers across geographies (Australia, New Zealand, Europe, North America and Asia Pacific) such as underwriting support, policy servicing, claims, credit control and customer service. It also provides various knowledge processing services such as Finance, Technology, HR Delivery, Data Analytics and Reporting to QBE Businesses globally.QBE GSSC in the CommunityThe GSSC Foundation was established in 2014, extending QBE’s long history of corporate social responsibility to the Philippines. It mirrors QBE’s insurance role in the community to assist people in need.